Miami Airport Shuttle Travel Information
We rely on our
customers to take the time to review
the information on our website, then
book online for the lowest possible
fares using our 100% Secure
Reservations System. This allows us
to offer the lowest possible fares.
Real Quick Tips
The
most common question we are asked is
"When should we book our
reservation?"
The answer is -
AS SOON AS YOU BOOK YOUR FLIGHT!
Why? The answer is simple - we,
like most ground transportation
companies, are extremely busy on
Thursdays, Fridays, Saturdays,
Sundays and Mondays and there are
only a limited amount of vehicles in
our fleet. Additionally, there are
only a certain amount of trips
assigned to each vehicle on a daily
basis. In short, waiting to the last
minute could result in your
reservation being denied based on
the fact we have reached capacity.
Additionally, the fares on our
website all require a 14 day advance
purchase. Travel booked within 14
days is additional so it is wise AND
cost effective to book early.
Fares are cheapest when you book
in advance!
Fares increase
the closer you get to your travel
date!
All of the fares on our
website are based on a 14 day
advance purchase.
Fares booked
within 14 days of travel are 10%
higher.
Reservations
can be booked online 24 hours a day!
Booking online is safe, easy, secure
and convenient!
Our online
booking system is 100% Secure and
offers you the ability to take your
time and ensure 100% accuracy
Advance Reservations Are
Required!
We require advance
reservations. You can book up to 1
year in advance!
GENERAL
TRAVEL INFORMATION
How
much is the Driver's Gratuity?
It is
based on 20% of the trip fare.
Driver Gratuity is already included
in your fare. If you feel that your
driver has gone above and beyond,
you are more than welcomed to offer
an additional gratuity, however, it
is completely up to you.
Will the driver wait for us
if we need to use the restroom or
stop at a Pharmacy or Grocery Store?
If the driver's schedule permits, a
complimentary 10 minute grocery stop
may be granted, however, it is based
solely at the discretion of the
driver and his/her schedule.
Is there an additional charge for
making a 2nd Stop?
Yes. If you are making an additional
stop within the same city, the
additional fee is $25.00. If you're
making an additional stop in a
different city, the additional fee
is $25.00 plus any fare difference.
What is the policy of Child
Safety Seats / Child Restraint
Devices?
We do not offer car
seats, however, you are more than
welcomed to bring your own. They
must meet the same standards as the
airline requires. Please note that
the State of Florida does not
require the use of Child Restraint
Devices in commercial vehicles.
A Word On Child Restraint
Devices (Car Seats)
We are often
asked if we supply Child Restraint
Seats onboard our shuttles. The
answer is no, we do not. The United
States does not require children to
travel in Car Seats in commercial
vehicles. Parents are encouraged to
bring their own car seats if they
choose. We have heard parents say
that they don't believe it's safe
for a child to travel in a shuttle
without a car seat. We understand
the concerns parents have and offer
this advice. Most Commercial
shuttles have a maximum speed
governor of 70 Miles Per Hour....an
airplane travels at speeds in excess
of 500 miles per hour. In short, we
encourage you to bring your car
seats for your children when you
travel.
What kind of shuttle
will we be riding in?
Due to the
nature of our business in providing
high quality low fare
transportation, we are never able to
“guarantee” a certain type of
vehicle. We utilize 57 Passenger
Motorcoahces, 21 Passenger
Minibusses, 14 Passenger Vans, 10
Passenger Vans, 7 Passenger Vans and
4 Passenger S.U.V.’s
Are the
shuttles guaranteed to be on-time?
We make every effort to pick up
customers within the time requested,
however, due to traffic, weather
conditions and other circumstances
that are beyond our control, we
cannot be held responsible for late
departures and/or arrivals. Just
like in air, rail and sea travel,
there are no refunds or partial
refunds for delays. When it comes to
transportation companies, whether it
be ground, rail, air or sea – no
transportation company can offer a
guarantee of an on-time departure.
RESERVATIONS
When
should I make a reservation?
This
is our most commonly asked question
and the simple answer is - Now!
If you're already booked your
flight, this is the time to book
your transfers. We, like all other
ground transportation companies,
have a limited number of shuttles
and time slots available. Once they
are booked, we cannot take
additional reservations. What does
this mean to you? It means that
you'll be forced to take a taxi
which could result in you spending
more than twice the amount of money
than our published fares.
Taxis are more expensive because
they are "on-demand" and just like
the airlines; they charge a higher
rate because they are booked last
minute. It's a matter of supply and
demand.
The best advice we
can give you is to book as far in
advance as possible. We accept
reservations up to one year in
advance. Waiting until the last
minute is not a good idea.
How do I make a reservation?
We
offer two different ways to make a
reservation with us. You can book
online 24 hours a day on our
website. Our online reservations
forms are easy to complete. Simply
follow the step-by-step instructions
on the form. Our Reservations System
is hosted on a 100% Safe & Secure
Guaranteed!
You can call us
at 888-872-9992 and Press Option 2
(From outside the USA, please dial
01-407-442-2810. There is a $10.00
each way convenience fee for all
reservations made by telephone. To
avoid paying this fee, we encourage
you to book online.
What
forms of payment are accepted?
We do not
require a deposit to hold your
reservation. Our reservations system
is mocked after an airline's
reservation system and as such, 100%
payment in full is required at time
of booking.
We accept Visa,
MasterCard, Discover Credit Cards
and ATM Check Debit Cards. We do not
accept Cash or American Express.
Do I have to confirm my trip?
The day before your trip, our
Dispatch Desk will e-mail you a
final confirmation containing your
Driver’s Name and Direct Cell Phone
Number. If there are any questions
about finding your driver, please
call our Automated Trip Confirmation
Line at 888-872-9992 and press
Option 3 (From outside the USA,
please dial 01-407-442-2810
Will I be sharing my shuttle with
other people?
We offer both
private and shared shuttles! If you
are looking for an exclusively
private shuttle, you will be given
the option of indicated “No, I do
not want to share my shuttle” and we
guarantee that your group will be
the ONLY passengers on-board. As a
special incentive, we gladly provide
for a $10.00 each way incentive for
those smaller groups who desire to
share their shuttle with another
small group.
REFUND,
CANCELLATION & TRAVEL CHANGE POLICY
What is the Cancellation and
Refund policy?
Customers who
cancel a reservation made through
our web site or by telephone may be
entitled to a refund minus a $10.00
each way processing fee. In order to
receive a refund, you must call the
Group Sales Desk at 888-872-9992
Option 2 and travel cannot be within
the next 48 hours. Cancellation of
travel within 48 hours of travel
under any circumstance is 100%
Non-Refundable. Cancellation
requests are not accepted by e-mail.
Travel purchased using a promotion
code is 100% Non-Cancellable,
Non-Changeable & Non-Refundable.
This includes our “Last Minute
Specials” or any type of discounted
fare using a Promo Code as well.
What is the Travel Change
policy?
Customers who wish to
make changes to their existing
reservation are subject to a $10.00
each way processing fee. To make any
changes, you must call the Group
Sales Desk at 888-872-9992 Option 2
and travel cannot be within the next
48 hours. No changes are accepted
within 48 Hours of travel.
The shuttle was late - do I get a
refund?
We make every effort to
pick up customers within the time
requested, however, due to traffic,
weather conditions and other
circumstances that are beyond our
control, we cannot be held
responsible for late departures
and/or arrivals. Just like in air
travel, there are no refunds or
partial refunds for delays.
AIRPORT & HOTEL TO CRUISE PORT
TRANSPORTATION
What time
should I schedule my pick up at the
Airport?
Generally, we ask that
you schedule your pick up from the
airport 30 to 45 minutes AFTER your
flight lands. This will allow you
enough time to deplane, walk to
baggage claim, claim your luggage
and exit the terminal building to
the ground transportation area.
What if my flight is delayed?
Our Dispatch tracks all flights for
incoming passengers. If your flight
is delayed, in most cases, we will
know before you do. Not to worry -
our Dispatcher on duty will notify
the driver and adjust their pick up
time. There is no additional charge
to you for flight delays.
How
will I find my driver?
It is
important that you have contact with
your driver. There is NO airport in
the United States that will allow
ANY vehicle (Commercial or Personal)
to "sit parked" in front of the
airport terminal waiting. The
authorities will demand that the
driver move the vehicle after 1 to 2
minutes.
1. We ask that you
provide us with your Cell Phone
number when you make your
reservation. It is our policy that
our driver calls you 15 minutes
before your scheduled pick up time
to coordinate the exact pick up
location.
2. If you do not
have a cell phone, don't worry – the
night before your trip, our Dispatch
Desk will e-mail you the Driver’s
Name and Direct Cell Phone Number
for you to call.
Note: If you
have a cell phone number OUTSIDE the
USA, our driver will NOT be able to
call you. You will need to call the
driver.
Will I be able to be
picked up or dropped off from my
hotel?
Yes! There is no fare
difference if you are being picked
up or dropped off at a Hotel or
Private Home within 5 miles of the
air or seaport. The fares quoted on
our website are based from the
airport in each city.
If you
are being picked up or dropped off
more than 5 miles away, the
additional fare is $20.00. For 10
miles away, the additional fare is
$25.00.
Here are some
examples to Port of Miami from Fort
Lauderdale / Broward County Area:
There is no additional fare for
hotels within 5 miles from the Fort
Lauderdale Airport or Port of Miami
Coral Springs, Deerfield Beach ,
Margate, Pembroke Pines, Plantation,
Pompano, Sunrise, Tamarac carry an
additional fare would be $25.00 on
top of the FLL Airport to Port of
Miami Rate
Here are some
examples to Port of Miami from Miami
Beach / Miami-Dade County Area:
There is no additional fare for
hotels within 5 miles from the Miami
Airport or Port of Miami
Miami Beach, Kendall and Miami Lakes
carry an additional fare would be
$25.00 on top of the MIA Airport to
Port of Miami Rate
CRUISE
PORT TO AIRPORT & HOTEL
TRANSPORTATION
What time
should I schedule my pick up at the
Cruise Terminal?
Disembarking a
cruise liner is different than
deplaning. Please review the
information below and plan
accordingly!
Getting Off the
Ship
On most ships, you'll know
it's disembarkation day because
public address systems start
bellowing the news rather early in
the morning. But don't hurry. The
ship has to be cleared by Customs
and port authorities before you can
actually leave. If you have a
particularly early flight home,
alert the purser's office at least a
day in advance and they will give
you priority disembarkation, as
designated by the same color-coded
tags on your luggage. If you have a
later flight, kick back and enjoy
another cup of coffee. This is not a
process that goes particularly fast.
Remember, you aren't allowed to get
off earlier than the time designated
by your luggage tags, but you can
get off later.
Immigration
Immigration
authorities used to do a blanket
clearance of the whole ship when the
time came to disembark at a U.S.
port. Only non-U.S. citizens or
green card holders needed to meet
with authorities. But in recent
times, with concern over terrorists
entering the U.S. and what not,
everyone may be required to appear
before authorities at some point
during the cruise. If that's the
case, listen to the public address
announcements for details about the
clearance meeting: You usually meet
in some sort of lounge, all family
members must attend, and you need to
bring your passport or ID (details
will be given on the ship).
Customs
For cruises disembarking
in the U.S., you will have to fill
out a Customs Declaration form (one
per family), which you'll receive on
the ship -- if you get off the ship
in Canada, you clear customs when
you get to the airport; and for
Europe cruises you clear Customs
when you return to the U.S. Customs
inspectors don't check each and
every bag, but you don't want to get
caught breaking the rules. There are
stiff fines, for instance, for
bringing back Cuban cigars. The
standard allowance for a U.S.
citizen is $800 per traveler (kids
count too) in duty-free goods. That
can include 1 carton of cigarettes
or 100 cigars and 1 liter of alcohol
if you are over 21. If you go over
the limits you may have to pay a 10%
tax
Interesting Fact
Here's a fact for you...the average
cruise port receives 4 to 6
scheduled cruise ships daily and
they all arrive around the same
time. Passengers must disembark,
claim their luggage, then go through
US Customs and Immigration before
actually being allowed to leave the
terminal building. All of Florida's
Cruise Ports have one road in and
one road out to exit the Cruise
Port. Let's do some math...each
cruise ship carries on the average
of 2000 guests and when you multiply
that by an average of 5 ships per
port, that is 10,000 people all
trying to leave the port at the same
time. Setting aside the newly
arriving 10,000 guests whom are
leaving on their cruise that same
day. So now there is 20,000 people
coming in and going out of a cruise
terminal. It can be quite the
nightmare! Book your flights
accordingly!
What if we are
delayed getting through Customs and
Immigration?
If you are delayed
going through US Customs and
Immigration, you MUST contact your
driver as soon as possible to notify
them of the delay. There is NO
additional charge for customers who
are delayed in Customs and
Immigration IF they call the driver
before their scheduled pick up time.
How will I find my driver?
The night before your trip, our
Dispatch Desk will e-mail you the
Driver’s Name and Direct Cell Phone
Number for you to call. You can
check your e-mail from the ship for
about $2.00
Note: If you have
a cell phone number OUTSIDE the USA,
our driver will NOT be able to call
you. You will need to call the
driver
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Schedules & fares vary day to day.
The most economical tickets are those purchased
in advance. Ticket Fares go up the closer you
get to your travel date. Booking last minute
will result in
higher fares. Want to save money? Book more than
7 days in advance. It's that easy!
What is the Refund & Cancellation Policy?
All tickets are NON-REFUNDABLE. Once you
purchase your ticket, NO CHANGES can be
made. If you do not travel on your trip, you
are not entitled to a refund under any
circumstances.
Are
reservations necessary?
Yes, the bus frequently
sells out and only stops where it is scheduled.
We do not accept passengers without a
reservation under any circumstances
Can I pay
for my tickets on the bus?
No, to assure that you
have a seat, you must pay for the reservation in
advance using a Visa, MasterCard or Discover. We
accept Credit and Debit Check Cards. We
do not accept passengers on the bus without a
reservation!
How do I
make a reservation?
Book online by clicking on
"Reservations" at the top of every page. Cash is
not accepted.
Can I book by phone?
We do not accept reservations by telephone.
What do I need to board the bus?
You only need a valid Photo ID and your
Confirmation Number. You will be able to
view your Confirmation and Boarding Pass if
you choose to print it. You do not require a
paper ticket. You will also receive a
confirmation and receipt by e-mail.
Are food and
beverages allowed?
Yes, food and beverages
are allowed, but alcohol is not permitted.
What are
some good items to bring on bus?
Smart phone, laptop
computer, MP3 player, books, magazines, camera,
snacks, and an a travel pillow.
Do you allow
cell phone use?
Cell phone use is permitted but is limited with
respect and courtesy to your fellow passengers.
Do you offer
Wi-Fi service?
Wi-fi service is offered on all busses and some
vans. Service Availability is not guaranteed.
How many
bags can I take?
You are allowed one
suitcase and one carry-on per person free of
charge. After that, there is a nominal fee.
(That will be on the Reservation Form)
Can children
travel alone ?
Yes, with a letter of authorization from the
child's legal custodian.
How far in
advance should I buy tickets?
Miami & Orlando are a popular vacation
destination in the U.S. Bus tickets do sell out.
You can purchase your tickets up to 1 year in
advance or as little as 2 hours in advance.
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